PeopleSupport is a leading offshore business process outsourcing (BPO) provider that offers customer management, transcription and captioning, accounts receivable management
and back-office management services from its centers in the Philippines, Costa Rica and United States.
PeopleSupport Customer Management
PeopleSupport Customer Management is a high performance solution that integrates telephone, e-mail, live chat, web collaboration, and internet self-help to
deliver an excellent customer experience and improved revenue generation. PeopleSupport offers clients and their customers a wide range of specialized solutions, including
customer care, inbound sales, technical support and direct response sales services using thousands of professionals for English-speaking customers. Our Costa Rican facility
serves clients requiring Spanish and bilingual services.
Our professionals are highly trained to understand our clients' products and services and maximize the quality of every customer interaction, while generating incremental
revenues for our clients by up-selling and cross-selling additional products and services. Learn more.
PeopleSupport Transcription and Captioning (T&C)
PeopleSupport Transcription & Captioning (T&C) is one of the nation's largest transcription and captioning service providers, with a focus on accuracy,
quality and fast turnaround. The company's services range from transcription of TV broadcasts, to subtitles and closed captioning, to the production of medical records from
dictation. PeopleSupport added transcription and captioning capabilities through the acquisition of Rapidtext and The Transcription Company in 2006. Learn more.
PeopleSupport Accounts Receivable Management (ARM):
PeopleSupport Accounts Receivables Management solutions span the collections cycle from pre-charge off to post-charge off with a focus on a higher netback and a
positive customer experience. Our approach combines college-educated collectors and advanced processes, performance standards, and systems. PeopleSupport's sales-oriented
approach helps to maintain a positive relationship for the future while motivating debtors to pay our clients on a priority basis. Learn more.
PeopleSupport Back-Office Management
PeopleSupport offers a broad range of back-office management solutions, including the management of numerous additional
processes. Learn more.
Multilingual Services
PeopleSupport provides BPO services in multiple languages and has the ability to expand its language capabilities. Our Costa Rican facility serves clients requiring
Spanish, English and bilingual services for customer management and other BPO services. For transcription and captioning services, PeopleSupport provides translation
services for 15 languages. Learn more.
PeopleSupport Consulting
PeopleSupport Consulting services group is dedicated to designing and customizing services for each client. We collaborate with our clients on an ongoing basis and
coordinate our internal resources to design, deploy and maintain efficient, integrated services between our technology infrastructure and our clients' systems.
With PeopleSupport, clients gain improved performance, increased revenues at a lower cost.
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