PeopleSupport: High Performance Outsourcing for the Global Enterprise


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Healthcare & Insurance
Emerging Markets

World class operations

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We manage global labor and talent to provide high quality services. Learn more about our operations in the Philippines.

PeopleSupport Pharmaceutical & Manufacturing Capabilities

PeopleSupport is an award winning Business Process Outsourcing (BPO) provider offering a multitude of capabilities for Pharmaceutical and Manufacturing companies that require specific domain knowledge and expertise.

PeopleSupport Focuses on Key Areas within the Healthcare & Pharmaceutical Industries:

Member and Provider Services, Correspondence and Communication
Back Office Oriented Services and Processes

From our world-class service delivery centers in the Philippines and Costa Rica, PeopleSupport offers high performance services with deep industry domain knowledge and expertise. A majority of PeopleSupport's services are performed in the Philippines, where PeopleSupport is one of the largest outsourcing companies, employing 8,000 college-educated fluent English speaking professionals.

Inbound & Outbound BPO Solutions for Customer, Provider and Patient Support

Provider Correspondence Support
Patient Inquiries
Distribution Services and Support
Pre and Post-Appointment Inquiries/Follow up
General Clinic/Pharmacy Q&A
Insurance Acceptance
Order Management, Changes, Entry
Supply Chain Management
Data Entry
Forms Assistance, Processing and Inquiry
Member, Patient Satisfaction Follow Up
Mail Order Support
Formulary Management
Medical/Drug Information Hotline
“Ask a Medical Professional” Support
Medicare Support
Drug Cost Management
On-line Applications / Web Site Support / Email and Chat Support
Drug Educational Material Support
After Hours Support
Outbound Work – Follow up, Loyalty, etc.

Back Office Oriented Services and Processes (Email, Fax or Web-based)

Insurance Verification – Eligibility and Benefits
Document Management
Claims Services
Payment Distribution Status
Physician Referral Verification and Documentation
Claims Inquiry
Claims Reporting and Referrals
Database Updates and Management
Transcription Services, Coding and Captioning
Online Medical/Drug Records
Order Entry and Procurement
Patient Services
Benefits and Eligibility Review
Distribution and Vendor Management
Research Grants and Inquiry
Supplier and Materials Management
Order Entry, Data Updates
Collections with accounts in various stages of delinquency
Collection of charged off accounts
Account inquiries
Medical Review Work