Our Delivery Platform

PeopleSupport has developed a flexible, secure, integrated "hub and spoke" delivery platform that provides for rapid dissemination of information to and from our outsourcing centers. Our outsourcing centers act as "spokes" connected to data center "hubs" in the United States where applications and data are stored. This platform has the ability to shift transmission among several major carriers to ensure consistent, highly secure and reliable service and allows us to bring online additional outsourcing centers quickly and efficiently.

Our redundant systems reduce the risk of data loss and transmission failure and allow us to quickly scale to meet increased demand. Key components of our infrastructure include the following:

• "Hub and spoke" architecture
• Dedicated telecommunications network
• Integrated customer communications channels
• Robust data security
• Proprietary integrated "Intellicenter" feedback system
• 24/7 helpdesk
• Quality assurance