Vertical market expertise is one of PeopleSupport's strengths. We serve leading Fortune 500 and mid-market companies in a number of industries that have a high demand for complex BPO services. This industry focus allows PeopleSupport to acquire a thorough understanding of our clients' business issues and customer needs. This approach enables PeopleSupport to provide customized, high performance services in the industries we serve.

PeopleSupport collaborates with each client to understand its outsourcing needs and jointly create solutions. We work closely with our clients to train our professionals so that they have extensive knowledge of our clients' products and services.

PeopleSupport's industry focus involves complete alignment of our organization with our clients' in terms of culture, goals, and metrics, we have deep expertise in industries such as:

• Travel & hospitality
• Financial services
• Technology
• Telecommunications
• Consumer products
• Healthcare & Insurance
• Entertainment & education
• Legal & law enforcement

Customer Management Vertical Industry Expertise

PeopleSupport provides customer management services to companies in a variety of industries, including travel and hospitality, financial services, technology and telecommunications, consumer products, healthcare and insurance, entertainment and education, legal and law enforcement. We are focused on developing long-term strategic outsourcing relationships with clients in these industries because of the volume of customer interactions, complexity of services, anticipated growth of their market segments and increasing need for high quality and cost-effective, customer management services.

Our clients benefit from our customer management experience, industry expertise, technical infrastructure and trained professionals.

For example, PeopleSupport is the only BPO company in the Philippines with IATA certified travel agents across all of our travel teams. We currently support Expedia, one of the largest hotel chains in the world, and a leading global travel services company.

PeopleSupport is always exploring new industry verticals to support. If you believe your company would benefit from PeopleSupport's high performance outsourcing services, please contact our sales department.

Accounts Receivable Management Vertical Industry Expertise

For Accounts Receivable Management, our professionals are trained to provide high quality pre-charge off collections and post-charge off recovery solutions for specific industries, such as financial services, telecommunications and utilities, and healthcare and insurance.

PeopleSupport Transcription & Captioning Vertical Industry Expertise

PeopleSupport Transcription & Captioning is one of the leading transcription and captioning resources for the insurance, legal and law enforcement, entertainment and education, medical and other industries.

For years we have specialized in transcripts for the movie and TV industries, working with most major networks and studios. Daily video feeds in 20 different formats are converted into meticulous scripts at high speed, with care to preserve the master. Some are word-for-word transcripts of what was said in news broadcasts, others are continuity scripts, and as broadcast scripts of unrehearsed and unscripted shows.

PeopleSupport Transcription & Captioning is one of the largest providers of classroom captioning in the United States, providing over 600 hours weekly to colleges, universities, and K-12 schools. The teacher of the class usually wears a wireless microphone which transmits the voice back to PeopleSupport, who instantly sends back the real time captions to the student(s) with a computer. The complete text of the class is then available to the deaf, hard-of-hearing or learning disabled student(s) to review on their computer at a later time.

PeopleSupport Transcription & Captioning offers a very specialized medical transcription service that consists of the highest level of medical transcription and technology services to the healthcare industry. Clients include some of the largest medical facilities in the US.

Pioneers in closed captioning for the hearing-impaired, PeopleSupport has captioned "live" many major sporting events over the past 13 years, including NBA and NFL Playoffs, Wimbledon, and many others. Offline captioning is also a specialty, an area that is growing due to new legal requirements.

For the law enforcement industry, PeopleSupport Transcription & Captioning provides transcription of police reports, meetings, interviews, phone conversations, accident reports, deposition summaries, and others as well as custom designed Internet websites for downloading reports on demand – anywhere, with any level of security. PeopleSupport can provide a toll-free phone number that allows dictation from any telephone, including cellular car phones.

For the insurance industry, PeopleSupport Transcription & Captioning provides unique, custom large scale transcription solutions for large and small insurance companies. Custom in-house developed proprietary technology allows the company to deliver high quality transcription for very large volumes of reports.