Customer Management

Aegis PeopleSupport Customer Management is a high performance solution that integrates telephone, e-mail, live chat, web collaboration, and internet self-help to deliver an excellent customer experience and improved revenue generation. Aegis PeopleSupport offers clients and their customers a wide range of specialized solutions, including customer care, inbound sales, technical support and direct response sales services using thousands of professionals for English-speaking customers. Our Costa Rican facility serves clients requiring Spanish and bilingual services.

Aegis PeopleSupport Customer Management has always brought a revenue generation focus to customer care, technical support, direct response teleservices and sales. Our performance culture is oriented not only to meeting but exceeding expectations and performance metrics. Programs are customized to fit your goals, culture, and metrics. Our college-educated professionals are trained to create a telephonic bond with consumers, and to up-sell, cross-sell and close sales opportunities.

Our customer management service involve handling calls and emails to order goods and services, make and change travel reservations, address billing questions, process warranty claims, collect overdue consumer receivables and obtain technical support.

Aegis PeopleSupport's reporting and analytical systems also play an important role in the customer management services we provide. Our system captures and analyzes data received through our multiple communications channels and generates client-specific interaction reports on an hourly, daily, weekly and monthly basis. These reports are accessible to our clients through our web-based and secured reporting portal, Intellicenter.