MANILA JOB OPENING

Service Delivery

Team Managers

Manage the operations of a small team or several teams under a large team.

Qualifications:

• Bachelor Degree.
• 2-3 years team management experience in a call center environment.
• Thorough knowledge of Contact center and customer service operations.
• Telephony and data processing systems (i.e., CMS).
• Excellent client knowledge.
• Strong leadership and people management skills.
• Excellent English communication skills.
• Solid analytical, problem-solving and decision-making skills.
• Good coordination skills.
• Technology savvy.
• Willingness to work graveyard shift and be on-call 24 x 7.

Interested applicants may email their resume to manilajobs@peoplesupport.com.

Team Supervisor

Supervise a team of eReps and support team operations.

Qualifications:

• Bachelor degree.
• 1-2 years of customer service experience in a call center environment.
• Excellent knowledge of Contact center and customer service operations.
• Telephony and data processing systems (i.e., CMS).
• Excellent client knowledge.
• Good leadership and people management skills.
• Excellent English communication skills.
• Great interpersonal and customer service skills.
• Good mentoring and coaching skills.
• Good analytical and problem-solving skills.
• Good coordination skills.
• Willingness to work on a shifting schedule.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Facilities and Administration

Front Desk Admin

Manage the front desk and correctly route all calls and visitors.

Qualifications:

• Manage different recruitment units including but not limited to eRep, corporate, STC, back office, resource and communications, university liaison, etc.
• Related experience preferred, but not required.
• Computer literate.
• Familiarity with phone systems, fax machines, and photocopiers.
• Excellent English communication skills.
• Excellent organizational skills
• Able to multi-task.
• Strong interpersonal skills.
• Professiona and courteous demeanor.
• Pleasant phone manner.

Interested applicants may email their resume to manilajobs@peoplesupport.com.

Office Manager

Responsible for overseeing the PeopleSupport Cebu office in terms of facilities maintenance, purchasing, and the front desk. Manage payroll administration and petty cash

Qualifications:

• Bachelor degree
• 2 years' administration management experience
• Building and Facilities management
• Excellent verbal and written English communication skills
• Strong interpersonal and public relations skills
• Strong organization and coordinating skills
• Acute sense of professionalism and confidentiality.
• Negotiating skills.
• Ability to multi-task and work independently.

Interested applicants may email their resume to manilajobs@peoplesupport.com.

Safety and Security Associate

To provide and assist in the immediate protection and security of employees by implementing and coordinating programs, policies and procedures set by the Safety and Security Manager, the Company, and local laws.

Qualifications:

• Bachelor degree, preferable in criminology or other related courses
• 1-2 years experience in corporate safety and security and or building administration
• Safety certification is a plus.
• Knowledge of current and relevant safety and security equipment, policies, procedures, and strategies.
• Knowledge of laws, legal codes, court of procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process directly related to the business.
• Conducting and writing investigation reports.
• Excellent verbal and written English communication skills
• Strong interpersonal skills
• Strong organization and coordinating skills
• Willing to work on graveyard shift when required
• Safety and Security Organization Affiliations are a plus.

Interested applicants may email their resume to manilajobs@peoplesupport.com.

Facilities Associate

Responsible for assisting in the construction, maintenance, and operation of facilities. Proper maintenance of facilities is key as downtime is operationally and revenue impacting. Employees in the job function as professional facilities technicians, completing or overseeing a variety of assignments to carry out the construction, remodeling, renovation, and maintenance of buildings and facilities. In emergency cases, problem solving and analytical skills are required as affected seats need to be replaced or allocated according to priority of service accounts

Qualifications:

• Should be a licensed Mechanical or Electrical Technician.
• Safety Certification is a plus.
• 3-5 years related experience required.
• Strong verbal and written English communication skills
• Strong interpersonal skills
• Strong organization and coordination skills
• Excellent analytical skills
• Willing to work on graveyard shift when required
• Should be open to being on call 24/7

Interested applicants may email their resume to manilajobs@peoplesupport.com.

Finance

Controller

Overall financial responsibility of Philippine subsidiary which will be part of the US public company. Strategic business partner to organization. Oversight of local statutory accounting  and US GAAP accounting, budget/cost management, treasury, tax, internal controls and operational assessments. Facilitate the Company's on-going Sarbanese-Oxley implementation for the geographic region. Manages Philippine-based acccounting team.

Qualifications:

• Bachelor degree in Accounting or Business Administration.
• Certified Public Accountant
• Master of Business Administration as asset.
• Minimum of 7 years financial and accounting management experience.
• Proficiency with finance and accounting software packages.
• Thorough knowledge of US GAAP finance and accounting practices
• Thorough knowledge of Philippines local finance and accounting practices.
• Thorough knowledge of local tax laws and other government regulations pertaining to finance and accounting.
• Strong leadership skills.
• Excellent quantitative and analytical skills.
• Strong planning, organization and coordination skills.
• Excellent English Communication skills.
• Accuracy and attention to detail.
• Acute sense of professionalism and confidentiality
• Hands on approach to duties.
• Unquestionable integrity.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Financial Reporting and Analysis Manager

Responsible for head office and financial reporting and analysis and other finance-related special projects.

Qualifications:

• Bachelor degree in Accounting or Business Administration. 
• Certified Public Accountant.
• Minimum of 4 years experience in auditing, financial and accounting management.
• Proficiency with finance and accounting software packages.
• Thorough knowledge of US GAAP
• Thorough knowledge of Philippines accounting standards.
• Thorough knowledge of local tax laws and other government regulations.
• Strong leadership skills.
• Excellent quantitative and analytical skills.
• Strong planning, organizational and coordination skills.
• Excellent English Communication skills.
• Accuracy and attention to detail
• Acute sense of professionalisma and confidentiality
• Hands on approach to duties.
• Unquestionable integrity

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Manager, Financial Operations & Accounting

Ensure the timely reporting of accurate and complete financial information within the organization and corporate headquarters and that various business transactions are recorded in compliance with generally accepted accounting principles (GAAP).

Qualifications:

• Bachelors Degree in Accountancy
• CPA
• At least 5-7 years of general accounting experience
• Knowledge in local GAAP as well as US GAAP
• Knowledge in local taxation
• Knowledge in the use of Microsoft Office applications
• Familiarity with computerized accounting systems
• Knowledge in Epicor (preferred)
• Analytical skills
• Good written and oral communication skills
• Good people management skills
• Trustworthy
• Can work with minimal supervision even under pressure
• Can work smart hours

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Manager, Fixed Asset

The position is primarily responsible for directing all aspects of Fixed Assets management and accounting. Formulates strategies and implements programs to ensure the effective implementation of policies pertaining to the Company’s assets

Qualifications:

• Bachelors Degree in Accounting or Business Administration
• Preferably a CPA
• At least 4 years in an Accounting function
• At least 4 years in an Asset Management or Supply Management function
• At least 7 years in a management role
• Proficiency with Finance and Accounting Software packages
• Knowledge of US GAAP finance and accounting practices
• Knowledge of Philippine local finance and accounting practices
• Knowledge of local tax laws and other government regulations pertaining to finance and accounting
• Strong leadership skills
• Excellent quantitative and analytical skills
• Strong planning, organizational and coordination skills
• Excellent English Communication skills
• Accuracy and attention to detail
• Acute sense of professionalism and confidentiality
• Hands on approach to duties
• Unquestionable integrity

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Manager, Financial Analysis

This position is responsible for tracking, analyzing, modeling and reporting the Company's financial performance, operating expenses, capital and operating metrics. Financials will include actual performance and forecasts, reviewed against business plans and prior period trends. Lead in the preparation and consolidation of all management reports including aiding in the accounting close for the consolidated Company. Will develop database of various financial information that can be utilized by management for analyzing costs and metrics of various business functions. Responsibilities include tracking, analyzing and reporting on customer profitability, productline profitability, productivity metrics, weekly forecasts, monthly financial reports, board financial analysis, annual budgets and pricing customer proposals.

Qualifications:

• Certified Public Accountant or Masters degree in Business Administration preferred. 
• 6+ years experience in financial reporting
• Proficiency with finance and accounting software packages; Epicor preferred
• Abilitiy to design, build and rollout sophisticated financial models and templates
• Comprehensive understanding of business reporting activities and processes
• Essential to be fluent in English verbal and written skills
• Essential to have advanced Microsoft Excel, PowerPoint and Word skills
• Ability to be self directed and take project to completion without oversight
• Excellent quantitative and analytical skills
• Strong planning, organizational and coordination skills
• Accuracy and attention to detail
• Great customer service skills
• Acute sense of professionalism and confidentiality
• Flexible to work hours in order to complete tasks in required timely manner
• Unquestionable integrity

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Tax and Regulatory Compliance Manager

Responsible for tax compliance and regulatory compliance of the Company.

Qualifications:

• Bachelor degree in Accounting or Business Administration
• Certified Public Accountant.
• Minimum of 4 years experience in tax compliance work.
• Thorough knowledge of Philippine accounting standards.
• Thorough knowledge of local tax laws and other governemnt regulations.
• Strong leadership skills.
• Excellent quantitative and analytical skills.
• Strong planning, organizational and coordination skills
• Excellent English Communications skills.
• Accuracy and attention to detail.
• Acute sense of professionalism and confidentiality.
• Hands on approach to duties.
• Unquestionable integrity.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Payroll Manager

TheResponsible for the timely and accurate processing of payroll. Takes the lead in the resolution of payroll-related disputes and enhancement of the payroll process and system.

Qualifications:

• Bachelor degree in Accounting or Business Administration.
• Certified Public Accountant.
• Minimum of 4 years experience in payroll, auditing and accounting management.
• Proficiency with payroll, finance and accounting software packages.
• Experience in a service industry is an advantage.
• Needs to have experience in managing payroll of over 1,000 employees.
• Needs to have experience in managing variable payroll (i.e. OTs, performance incentives, deduction for under time, etc.)
• Handled multiple company payroll.
• Thorough knowledge of Philippine labor laws.
• Thorough knowledge of Philippines labor taxation.
• Thorough knowledge of requirements of Philippine SSS, Pag-ibig and other institutions implementing mandatory salary deductions.
• Thorough knowledge of accounting for payroll.
• Strong leadership skills
• Ability to adapt and work in a fast-paced environment.
• Excellent quantitative and analytical skills.
• Strong planning, organizational and coordination skills.
• Excellent English Communication skills.
• Accuracy and attention  to detail.
• Acute sense of professionalism.
• Hands on approach to duties.
• Unquestionable integrity.
• Can work nights and is open to travel as required.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Payroll Supervisor

The position is primarily responsible for the timely and accurate computation of the company-wide payroll.

Qualifications:

• Bachelor Degree
• At least 2 years in timekeeping/payroll function.
• Familiarity in the use of Microsoft Office applications.
• Familiarity with timekeeping/payroll system, a plus.
• Analytical skills.
• Good written and oral communication skills.
• Trustworthy.
• Can work with minimal supervision even under pressure.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Senior Tax Officer

To assist the company's tax advisor in collecting information to complete the US income tax returns and ensuring the information reconciles to the general ledger. The position will be working graveyard or half of US time.

Qualifications:

• Bachelors Degree in Accountancy.
• CPA preferred.
• At least 2-3 years general accounting experience.
• Knowledge of income US taxes.
• Knowledge in the use of Microsoft Office applications.
• Familiarity with local tax rules and US GAAP.
• Familiarity with computerized accounting systems.
• Analytical skills.
• Good written and oral communication skills.
• Trustworthy.
• Can work with minimal supervision even under pressure.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Stock Plan Administrator

The position will assist the Payroll Coordinator in the performance of various timekeeping functions. Primary responsibility will involve the overall maintenance and upkeep of the company's Daily Time Recording (DTR) system.

Qualifications:

• Minimum of 1 year in timekeeping/payroll function

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

System Analyst

Analyze accounting system user requirements, procedures, and problems. Responsible for the design, developement and implementation of  applications or interfaces using development tools to automate and enhance accounting system applications.

Qualifications:

• B.S. Degree in accounting or finance.
• 3-5 years of programming development experience.
• Experience developing and designing accounting/financial applications.
• Demonstrated programming skills in Visual Basic, Crystal Report, SQL, HTML, ASP and in the latest programming languages and tools. (Web programming skill is an advantage).
• Understanding of programming languages and Database Management system including relational database design and normalization techniques.
• Experience with Structured Query Language (SQL) and developing stored procedures using transact SQL or similar language.
• Capable of working independently
• Strong Excel and Word skills.
• Excellent organizational skills (work area, business and work files and reports).
• Excellent time management skills.
• Excellent oral and writtend communcation skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Payroll Assistant

The position will assist the Payroll Coordinator in the performance of various timekeeping functions. Primary responsibility will involve the overall maintenance and upkeep of the company's Daily Time Recording (DTR) system.

Qualifications:

• Bachelors Degree in Accountancy
• Minimum of 1 year in timekeeping/payroll function
• Familiarity with timekeeping procedures and processes
• Knowledge in the use of Microsoft Office applications
• Familiarity with timekeeping/payroll systems
• Analytical skills
• Good written and oral communication skills
• Trustworthy
• Can work with minimal supervision even under pressure.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

System Accountant

Provide accounting and financial reporting system support and maintenance for the US, Costa Rican, and Philippine-based finance departments.

Qualifications:

• B.S. Degree in accounting or finance.
• 3-5 years of accounting and accounting systems experience.
• Proficient with accounting and financial reporring systems, especially Epicor and FRx.
• Familiarity with GAAP
• Strong excel and Word skills.
• Excellent accounting and reconciliation skills.
• SQL Database query skills.
• Crystal Reports reporting experience.
• Capable of working independently.
• Excellent organizational skills (work area, business and work files and reports).
• Excellent time management skills.
• Excellent oral and written communications skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Willingness to work on a shifting schedule.

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Business Analyst

The primary purpose of this position is to be the liaison for all  departments involved in the invoicing process to help Accounts Receivable, Client Services and Service Delivery perform value-added analysis.

Qualifications:

Bachelor degree, preferably in financial management.
Multinational or international work experience, particularly in dealing with financial requirements of a public American company.
A proven track record in creating value-added financial trending and analyical reports.
Experience in call centers preferred.
Excellent data and analytical skills with ability to analyze data and translate into actionable insights which can be easily understood and utilized by the entire organization.
Knowledge of SQL and database structures, including ability to query large volumes of data.
Excellent English communications skills.
Strong MS-Excel familiarity.
Ability to think strategically ane execite on a tactical level.
A passion for Customer Satisfaction with strong interpersonal/relationship building skills.
Willingness to work on a shifting schedule

Interested applicants may email their resume to corporatejobs@peoplesupport.com.

Information Technology

Data Architect (DBA Manager)