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CEBU JOB OPENING
Information Technology
Network Engineer
Provide daily support, maintenance
and administration for the company's network
infrastructure equipment and all related network
engineering systems, in a manner that minimizes office
and business interruptions.
Primary Responsibilities:
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Provide support coverage for multiple locations during designated shifts including night shift and be on-call during remaining shifts as needed.
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Complete all requests for adds, moves and changes on network systems in a timely manor including but not limited to Routers, Switches, Firewalls, T-1s, IOS configurations, VOIP, QOS, Network Security and overall network health and protection.
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Complete and maintain monthly backups for all network infrastructure equipment/ systems.
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Configure circuits and equipment as needed.
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Create, Maintain, and Report on the overall network health. Ensure the accurate and timely preparation, processing, distribution, monitoring and retention of all network bandwidth and capacity records.
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Ensure the accurate and timely preparation, processing, distribution, monitoring and retention of all necessary reports and records regarding network infrastructure systems and equipment usage.
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Diagnose and report all problems and outages to our network infrastructure, local and international carriers and equipment vendors.
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Develop and direct programs to ensure the efficient and cost-effective operation of all network infrastructure systems and services.
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Maintain all cross connect patch panels making sure that all cables and wiring blocks are numbered and can be easily identified.
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Design, install and repair station cabling/jacks as needed (servers, desktops, routers, switches, networks etc.)
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Schedule necessary repairs with network infrastructure vendors, as needed insuring that all repairs are completed in a timely manor.
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Maintain relations with vendors and keep abreast of new developments.
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Purchasing of parts and supplies needed to perform required maintenance and networking duties.
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Keep records of all PO's and invoices, coordinating with our Accounting department the timely resolution of any payment errors or other issues.
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Audit and approve all network infrastructure related invoices for accuracy prior to payment.
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Complete special projects and assignments as required.
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Develops plans to ensure that the organization’s long-term network infrastructure needs are identified and met.
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Responsible for installation, setup, roll-out, and maintenance of PeopleSupport’s network infrastructure.
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Perform other duties assigned.
Qualifications:
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Bachelors degree in Computer Science, Computer Engineering or Electronics & Communications Engineering or Technical Certification in administering Microsoft Windows environment or equivalent experience.
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CCIE, CCNA or equivalent certification.
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4+ years experience with Cisco Equipment – hands-on administration experience with high end Cisco Routers, Switches and Firewalls.
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Proven ability to engineer local and wide-area networks from the ground up.
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Must possess in-depth knowledge of the following:
- Cisco routers, switches and firewalls from both an operational and design perspective.
- LAN/WAN design and implementation from an NT perspective.
- LAN/WAN design and implementation from a physical perspective.
- WAN design and implementation from a routing perspective.
- WAN design and implementation from a physical perspective.
- High Availability technologies (Application Switches, Clustering).
- Internet technologies (HTTP, HTTPS, Secure Certificates).
- Intimate knowledge of VPN technologies.
Interested
applicants may email their resume to cebu@peoplesupport.com.
IT Specialist
This position deploy, support and maintain all PS desktop, laptop and phone units which includes the operating system, installed software (includes internal applications, software packages and client applications), hardware and related peripherals.
Key Results Area/Responsibilities:
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Desktop/Laptop/Phone Deployment
- Deploy desktop/laptop/phone hardware and related peripherals (printers etc.).
- Deploy desktop/laptop software images.
- Deploy 6408D and VOIP phone units.
- Install other software and hardware peripherals as per requirement of client and/or company.
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Desktop/Laptop/Phone Maintenance and Support
- Manage and support desktop/laptop hardware and related peripherals, network operating systems, and end-user software applications.
- Manage request for add, move and change on the telecommunications systems such as phone extensions, voice mail boxes and employee’s phone logins.
- Ensures that all assigned equipment is operating at optimal performance levels.
- Provides 24 x 7 support
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Problem Solving & Trouble Shooting (Tier 2 Help Desk Support)
- Respond to Helpdesk calls and/or remedy cases.
- Perform on-site analysis, diagnosis, and resolution of complex desktop device and phone unit problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Troubleshoots device problems in a timely and accurate fashion, provide end-user training and assistance where required, process trouble tickets based on department service levels.
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Report Generation
- Develop and maintain an inventory of all CPUs, monitors, keyboards, hard drives, modems, printers, scanners, application software, licenses, operating system software, hand-held devices, software manuals, spare equipments, wireless devices, VOIP phones, 6408D phones and other related peripheral equipment.
- Generates reports related to IT asset inventory, HW repair and SW licenses.
- Accurately document instances of hardware failure, repair, installation, replacement and removal.
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Miscellaneous
- Coordinates with the vendors on asset repairs and replacements of HW/SW.
- Perform other duties assigned.
Qualifications:
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Degree in Computer Science, Computer Engineering, Electronics and Communications Engineering and other related IT courses
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1-2 years experience as PC Specialist, Desktop Specialist, Technical Support or Telecoms Analyst
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Must have an extensive knowledge of Win NT, Win2K or Win XP desktop operating system
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Must have a working knowledge of Win NT, Win2K or Win2003 server operating system
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Must have a working knowledge of AVAYA 6408D and VOIP phone units
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Must have strong knowledge of MS Office products
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Must have understanding of basic LAN, telephony and desktop applications
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Ability to respond to various inquiries
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Ability to effectively present ideas and concepts to all levels of audiences
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Ability to work in a team-oriented, collaborative environment
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Ability to multi-task, must prioritize workloads and work under pressure in an ambiguous environment
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Demonstrate a strong desire to learn and grow with changing job requirements
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Strong customer service orientation
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Adept understanding of Contact Center industry
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Excellent verbal and written communication skills
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High stress and volume work tolerance
Interested
applicants may email their resume to cebu@peoplesupport.com.
Sales
Client Service Manager
Responsible for
achieving and maintaining a superior level of customer
satisfaction with high
level existing and future accounts.
Requirements:
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Bachelor degree
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3-6 years experience selling or
managing accounts
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Multinational or international
work experience, particularly in dealing with American
executives
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Proven track record with
establishing relationships with key executives
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Experience in call centers
highly preferred
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Excellent English communication
skills
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Strong ability to lead
peers
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Ability to think strategically
and execute on a tactical level
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A passion for Customer
Satisfaction with strong interpersonal/relationship
building skills
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Willingness to travel and
operate in a 24x7 environment
Interested applicants
may email their resume to cebu@peoplesupport.com.
Human Resources
Compensation and
Benefits Assistant
Responsible for assisting in various Compensation and
Benefits activities
Qualifications:
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Bachelor degree in Psychology / Behavioral
Science
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1 year experience
in Human Resources, with emphasis on compensation and
benefits administration
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Equivalent
education and/or experience may be substituted for any
of the above.
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Good English communication
skills
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Strong customer service
orientation
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Accuracy and attention to
detail
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Computer proficiency (i.e.,
Microsoft Office, especially Word, Excel)
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Strong organizational,
multi-tasking and priority-setting skills
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Solid quantitative skills
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Acute sense of professionalism
and confidentiality
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Tolerance for routine high
volume work
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Team player
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Can work shifting
schedules
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Can work extended hours
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Able to sit in front of a
computer for extended periods of time.
Interested applicants
may email their resume to cebu@peoplesupport.com.
Organization Development
Officer
Supervise the development and implementation of
organizational development programs of PeopleSupport
(Phils.), Inc., with strong focus on the Career Resource
Center.
Qualifications:
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Bachelor
degree
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3+ years experience in human
resources, with emphasis on recruitment or employee
services
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Proven track record in program
design and project implementation
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Knowledge of best practices in
organization development and talent management
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Knowledge of career planning and
development, adult learning, training and development
theories and techniques
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Familiarity with human resources
areas, with focus on recruitment, performance
management, employee relations and services, training,
and organizational development
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Excellent verbal and written
English communication skills
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Must have the ability to
effectively communicate with a variety of employees at
all levels within the organization, and the ability to
exhibit a variety of styles and methods to meet
customer needs
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Must have the ability and desire
to provide stand-up training as well as one-on-one or
small group training/coaching
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Strong planning, organizational
and coordination skills
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Solid analytical and
decision-making skills
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Strong attention to detail
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Great people skills
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Good presentation skills
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Acute sense of professionalism
and confidentiality
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Willing to work long hours
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Wide reader (preferred)
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Learns quickly in first-time
situations
Interested applicants
may email their resume to cebu@peoplesupport.com Workforce
Real
Time Analyst
Primarily responsible in closely
monitoring real call volumes & staffing to be able
to identify whether the actual data corresponds with the
data in the forecasted call volumes and staffing done by
the Forecasting and Scheduling Team.
Requirements:
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Bachelors degree (no
specification)
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1+ year experience in a call
center environment
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Relevant, solid knowledge on
call center metrics and Workforce Management policies
and procedures (involves RTA knowledge validation thru
testing and interview)
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Experience in analytic and
reporting function is preferred.
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Broad knowledge on contact
center & customer service operations
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Proficiency in the use of
software and telecommunication systems (ie. Workforce
Management software, Lucent CMS reporting, Lucent ACD
system, call master, Automatic call recording and
monitoring system)
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Basic concept on queuing and
traffic management
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Excellent verbal and written
English communication skills
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Excellent analytical &
quantitative skills
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Demonstrated ability to work
under pressure and produce
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Highly skillful in using Excel
& Word; technology savvy as well
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Possesses strong interpersonal
& customer service skills
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Ability to multi-task, adapt to
change and achieve results with accuracy and
precision
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Interested applicants
may email their resume to cebu@peoplesupport.com.
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