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We have positions available in various locations throughout North America and Asia.
PeopleSupport is an Equal Opportunity Employer.
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Human Resources
Management Development Sr. Trainer
Responsible for initial and ongoing supervisor training, and assisting in the Management Development program
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Train PeopleSupport employees on the above
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• Conduct well-planned classes using methods and techniques that ensure the preparedness of the participants for the live environment
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• Prepare and conduct training in areas of sales skills, customer service skills, effective communication and/or management skills
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• Work independently and with training team to create and implement programs to enhance the professional capabilities of supervisors and other PeopleSupport employees
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• Work with other departments, including QA, and ops, to ensure an understanding of the developmental requirements of all supervisors
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• Coordinate with workforce to prepare training schedules that best fit the needs of operations
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• Coordinate with the IT department to ensure that the training environment is ready
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• Prepare and effectively administer assessments for all course participants
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• Keep accurate records of all classroom activities
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• Prepare Weekly Activity Reports (WARS)
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• Conduct Continuing Education Training (CET)
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• Study independently to ensure professional development
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• Work on special projects as assigned
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• Be available to train during any shift
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• Participate in and prepare agendas for conference calls with vendors or clients
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• Demonstrate professionalism in the classroom and on the floor
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• Other duties as assigned
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Job Requirements
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• Bachelor degree
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• 2+ years training experience on software, customer service skills, sales skills, and/or management skills or
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• Experience with lesson plans and curriculum development
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• Proficient in MS Word and PowerPoint
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• Strong working knowledge of adult educational concepts
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• Strong working knowledge of the Internet
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• Excellent training and presentation skills
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• An understanding of basic instructional design guidelines
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• Excellent English communication skills
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• Great people skills
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• Great interviewing skills
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• Good presentation skills
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• Strong organizational skills
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HRMS and Reporting Specialist
Responsible for administration of the Human Resources Management System and creation, maintenance, and safekeeping of employee files.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Grant user access and reset user passwords
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• Perform system mass update
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• Update user profiles
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• Assign system roles to user
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• Provide technical support to the user
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• Coordinate with the vendor to address or troubleshoot technical problems
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• Generate system report
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• Extract and format system report
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• Review data completeness and consistency
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• Generate and issue certificate of employment
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• Train end-users
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• Perform periodic audits
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• Communicate potential errors to appropriate units
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• Create and maintain employee file (201 folder)
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• Update employee database
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• Collect pre-employment documents
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• Monitor employee compliance to submission of pre-employment requirements
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• Coordinate with all HR units on all employee documentation requirements
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• Ensure employee files are controlled, complete, and accessible to authorized parties
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• Provide document requirements for all types of audits
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Job Requirements
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• Any Bachelor’s degree with exposure to computer science
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• Equivalent 3-month technical training
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• Computer proficiency
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• Integrity
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• Innovation
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• Customer focus
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• Communication and interaction skills
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• Quality orientation
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• Decision making skills
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• Presentation skills
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• Willing and able to work on extended hours, on GY shift and weekends or holidays
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• Willing and able to work on shifting schedules
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Information Technology
Data Quality Manager
Responsible for maintaining the integrity of PeopleSupport’s data, the definitions of all data elements and the relationship and/or differences among the different data sources.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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Job Requirements
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• Bachelors degree in Computer Science, Computer Engineering or related degree
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• Full System Development Life Cycle experience
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• Expertise in Data Modeling and Normalization
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• Expertise in SQL, creating stored procedures, and DTS packages.
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• Windows NT/2000 Desktop Operating System and tools
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• Understanding of the Internet and Internet-based tools
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• Expertise in SQL programming and database management systems, including relational database design and normalization techniques
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• Excellent English communication skills (reading, writing, and speaking)
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• Proficient in programming
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• Ability to effectively communicate with all levels of staff and management
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• Strong interpersonal and customer service skills
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• Ability to learn about new systems and applications quickly
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• Demonstrated ability to work under pressure and produce
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• Ability to multi-task, adapt to change, and achieve results with accuracy and precision
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Consulting and Implementation Manager
The primary responsibility of the position includes, but is not limited to the support of pre-sales, project implementation and post implementation activities for new and existing PeopleSupport clients.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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Job Requirements
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• Degree in information technology or strong technology background
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• Minimum of two years of experience in project management and technical solution implementations
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• Experience in structured implementation methodology and all phases of systems development life cycle
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• Well-organized and detail-oriented in approach to work
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• Client service focused professional with emphasis on serving both internal and external clients
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• Ability to prioritize and handle multiple tasks and projects concurrently
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• Excellent oral and written communication skills
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• Strong teamwork and collaboration skills
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• Experience with contact center IT projects is a plus
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• Previous experience with management consulting is a plus
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• Experience with MS-Office products (e.g. Word, Excel, PowerPoint, Visio, etc.)
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Database Administrator
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Responsible for creation and maintenance of all databases in production and development.
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• Responsible for definition, implementation and maintenance of database security.
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• Responsible for definition, implementation and monitoring of database backup and archiving.
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• Responsible for administration, setup and maintenance of software repositories and application configuration.
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• Responsible for development and testing Stored procedure supporting PeopleSupport custom developed applications and PeopleSupport Data Warehouse.
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• Define and maintain conceptual and physical data models.
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• Document and maintain PeopleSupport Data Warehouse data structure and data loads.
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• Create, maintain and monitor database maintenance jobs (e.g. Backups, Database Optimization, Database Integrity Check)
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• Perform other duties assigned
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Job Requirements
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• 2 – 3 years responsibility as a Data Base Administrator serving production environment and more than one database.
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• Excellent communication skills.
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• Experience with Microsoft SQL Server database technology (SQL Server 2000).
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• Experience with Structured Query Language (SQL) and developing Stored Procedures using Transact SQL or similar language.
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• Experience with physical data modeling (creating & interpreting physical data models).
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• Experience with defining and setting data backup, restoring, archival and replication in Microsoft SQL Server Database Environment.
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• Experience with developing database application using Microsoft Data Transformation Services.
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• Experience or knowledge of Data Warehouse Star Schema data models.
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• Bachelor’s degree in Computer Science, Computer Engineering, Electronics & Communications Engineering, and other related IT courses.
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• Should be willing to work Graveyard Shift to have an overlap with the US Development Team.
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Legal
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Finance
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Service Delivery
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Workforce Management
Workforce Analyst
Regularly monitor and review volume trend and volume pattern for existing clients. Update forecast based on historical data
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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Job Requirements
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• Bachelor degree
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• +2 years management experience in a call center environment
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• Background in workforce management or forecasting and scheduling
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• Thorough knowledge of contact center or customer service operations
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• Preferably knowledge on forecasting models, trends analysis
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• Excellent English communication skills
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• Excellent quantitative and analytical skills
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• Strong interpersonal and customer service skills
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• Sound decision-making skills
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• Demonstrated ability to work under pressure and produce
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• Ability to multi-task, adapt to change, and achieve results with accuracy and precision
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• Computer proficient (i.e., Excel, Word) and technology savvy
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• Willing to work GY and/or shifting schedules
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Workforce Manager
Responsible for facilitating WFM Software implementation and maintenance; working with Program Directors, Operating Managers, Team Managers in developing and delivery of timely reports relating to all centers, teams and individuals; developing programs for Workforce Team’s development and efficiency; and checking the accuracy & timeliness of generated reports of the entire team.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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Job Requirements
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• Bachelor’s degree in any business-related course
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• At least 3 years work experience in Workforce Management in a
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• Call center experience in Operations
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• Analytic and reporting experience PREFFERED
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• Excellent knowledge of Contact center and customer service Knowledge operations
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• Working knowledge of Microsoft Word, Excel, PowerPoint, Access,
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• Proficient in the use of workforce management software
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• Knowledge of basic concepts on queuing and traffic management
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• Solid knowledge on call center metrics and WFM policies and
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• Excellent client knowledge
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• Customer focus
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• Innovative
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• Leadership and people management skills
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• Communication and interaction skills
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• Analytical and problem-solving skills
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