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We have positions available in various locations throughout North America and Asia.
PeopleSupport is an Equal Opportunity Employer.
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Training
Trainers - Client Specific
Contact Email: costaricajobs@peoplesupport.com
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Job Requirements
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• 2+ years training experience on financial service or sales or transcription in a call center environment
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• 2+ years training experience on financial service (mortgage, loans, credit card, etc), customer service skills, sales skills, and/or management skills training
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• Excellent training and presentation skills
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• Experience with lesson plans and curriculum development
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• An understanding of basic instructional design guidelines
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• Proficient in MS Word and PowerPoint
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Service Delivery
Team Supervisors
Contact Email: costaricajobs@peoplesupport.com
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• Manage/supervise a financial service, sales, customer service or technical support accounts
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• 1-2 years customer service experience in a call center environment
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• Excellent knowledge of Contact center and customer service operations
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• Telephony and data processing systems (i.e., CMS)
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• Excellent client knowledge
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• Good leadership and people management skills
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• Willing to work on shifts
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Operations
eReps (Customer Service Representatives)
eReps are PeopleSupport's customer service representatives who provide excellent customer service by giving appropriate and accurate responses to customer queries while meeting quality, productivity and schedule adherence performance standards.
Contact Email:
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• Excellent English communication skills
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• Strong Customer Service skills
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• Computer and Internet proficient
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• Problem solving and analytical skills
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• College-educated
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• Willing to work shifts
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• Fresh graduates are welcome to apply
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