Recruitment Associate
Responsible for implementing various recruitment processes to fulfill
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Fill corporate positions for the global organization of the company
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• Review resumes, credentials and qualifications for appropriate skills, experience and knowledge of candidates in relation to
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• Conduct screening interviews, shortlists for hiring managers and coordinate skills behavioral interviews and validation interviews
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• Conduct thorough reference checks and make hiring recommendations
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• Manage and coordinate all communications with candidates and ensure that information provided is complete and accurate
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• Set and manage candidate expectations and prepare them for interview with the hiring managers by providing detailed
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• Review the hiring managers’ interview assessment/performance,conduct post interview debrief/feedback and take appropriate
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• Participate in assigned HR projects, e.g. SBI Workshop
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• Prepare contracts and offer letters for promotion or lateral transfers
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• Perform administrative tasks to complete candidates’ on-boarding
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• Update Recruitment Marketing and Communications on the positions to be posted in the various sourcing channels
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• Source candidates for each open positions as well as leverage online recruiting resources and in-house applicant tracking
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• Develop and maintain a network of contacts to help identify and source qualified candidates
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• Coordinate with recruitment agencies/headhunters
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• Create job postings on external job boards and the intranet
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• Work cooperatively with all members of the team to develop and implement appropriate staffing plans and recruitment strategies
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• Stay informed of trends and innovative recruiting techniques in order to be competitive in cutting edge, state-of-the-art recruiting
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• Develop and maintain strong working relations with hiring Management managers and create partnerships that yield successes
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• Coordinate with hiring managers regarding their recruitment requirements and ascertain that they are aligned with recruitment
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• Conduct follow-up calls and quality improvement studies/surveys with hiring managers and new hires
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• Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager interactions, and other
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• Properly endorse applicant and recruitment documents to the HRMS Team for 201 filing
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• Prepare weekly and monthly recruitment statistics for reporting
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• Send regular reports to the hiring managers on completion targets
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Job Requirements
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• Bachelor’s degree, preferably in Psychology, Business Administration, Behavioral Science or any equivalent work
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• At least 2 years experience in recruitment, preferably in a call center environment
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• Extensive working knowledge of all recruitment processes Knowledge
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• Proficienct on targeted selection interviewing and skills behavioral interviewing techniques
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• Familiarity on all HR facets
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• Knowledge on local labor laws
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• Computer proficiency
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• Excellent Planning and organizing
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• Excellent Communication and interaction skills
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• Report generation
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• Willing and able to work on extended hours, on GY shift, on holidays or weekends as necessary
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• Willing and able to work on shifting schedules
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HR Advisor
Responsibilities/Key Result Areas: Employee Relations
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Support implementation of employee relations policies and
Administration activities
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• Prepare and submit government compliance reports
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• Assist in the smooth implementation on account transfer and
amnesty programs and other employee relations programs
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• Prepare and release resignation acceptance letters to resigning
employees
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• Determine employees’ eligibility for transfer, promotion or re-hire
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• Prepare exit interview summaries
Account Management
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• Assist in partnering with operations in implementing strategic
retention tools and activities
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• Coordinate with various human resources units on the
implementation of programs, actions, policies and procedures that have direct impact to assigned account
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• Ensure compliance of assigned account to human resources
programs and initiatives
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• Roll-out HR programs to assigned account
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• Conduct exit interviews, employee surveys and focus group
discussions with target participants
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• Ensure compliance of assigned account to the company handbook
and/or individual account policies
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• Communicate issues to concerned units for resolution
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• Process endorsements for disciplinary action
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• Handle minor disciplinary cases
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• Escalate complex issues to management
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• Coordinate with the legal department and other HR units prior to execution of decisions
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• Regularly update the human resource information system on
termination dates and warnings
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Job Requirements
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• Bachelor’s degree in Human Resources, Behavioral Science,
Psychology, Management or any related course
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• At least 1 year experience in employee and labor relations
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Corporate Recruitment Assistant
The position is responsible for supporting and assisting the recruitment team in providing the highest level of staffing services to the global organization of PeopleSupport.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
Label
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• Fill corporate position for the Global Organization of PeopleSupport
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• Source candidates for each open positions as well as leverage online recruiting resources and in-house applicant tracking systems to identify qualified candidates
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• Develop and maintain a network of contacts to help identify and source qualified candidates
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• Coordinate with recruitment agencies/ headhunters
|
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• Create job postings on external job boards and the intranet
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• Update Recruitment Marketing on the positions to be posted in the various sourcing channels
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• Review resumes, credentials and qualifications for appropriate skills, experience and knowledge of candidates in relation to position requirements
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• Provide complete, accurate and inspiring information to candidates about the company and the position
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• Conduct screening interviews, shortlists for hiring managers and coordinate Skills Behavioral Interviews and Validation Interviews and manage all scheduling and logistics of all interviews between candidates and hiring managers
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• Conduct thorough reference checks
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• Manage and coordinate all communications with candidates
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• Set and manage candidate expectations and prepare them for interview with the hiring managers by providing detailed information on the company, our business strategy, the department, the job description and to set
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• Review the hiring managers’ interview assessment / performance, conduct post-interview debrief/feedback and take appropriate action when warranted
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• Prepare contracts and offer letters for promotion or lateral transfers
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• Perform administrative tasks to complete candidates’ on-boarding process e.g. turn-over of documents and paperwork to C&B/ IRM, creation of online employee record, and requisition of NT login
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• Conduct follow-up calls and quality-improvement studies/surveys with hiring managers and new hires
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• Maintain accurate and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities to ensure a safe and thorough audit as required
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• Work cooperatively with all members of the team to develop and implement appropriate staffing plans and recruitment strategies for recruitment
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• Develop and maintain excellent working relations within the Human Resources organization
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• Develop and maintain strong working relationships with hiring managers, vendors and team members to build credibility and to create partnerships that yield successes
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• Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form in a timely manner
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• Stay informed of trends and innovative recruiting techniques in order to be competitive in cutting edge, state-of-the-art recruiting practices
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• Prepare weekly Recruiter Activity Report
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• Prepare weekly Recruitment update for Hiring Managers
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Job Requirements
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• Bachelor’s Degree
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• Excellent verbal and written English communication skills are required
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• Must be internet savvy
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• Must have the ability to quickly learn systems, processes and procedures
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• Must be able to manage several tasks simultaneously, accept criticism and constructive feedback, while being extremely adaptable and flexible
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• Strong planning, organizational and coordination skills
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• Excellent people skills
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• Good presentation skills
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• Strong attention to detail
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• Strong initiative
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• Ability to handle sensitive and confidential information appropriately
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• Acute sense of professionalism
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• Strong sense of urgency
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• Willing to work long hours or on shifting schedules when needed
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• Intermediate knowledge of Microsoft Office Suite of applications and use of email
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Sr. Trainer, Leadership/Management Development
Responsible for implementing training programs and ensuring the achievement of training objectives by conducting program assessments and trainer certifications
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Lead the conduct of training needs analysis to for the design and development of training programs
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• Work with other departments for specific training requirements
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• Lead the design and development of new course materials based on approved training plans
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• Regularly review training course materials and programs for updates, delivery improvement and effectiveness
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• Conduct program evaluations to measure impact on bench strength and business results
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• Learn and introduce new subject matter methodology and practices through reading, research, benchmarking & attending training and seminars
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• Calibrate with trainers on training programs and use of assessment tools
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• Manage course development initiatives
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• Implement training and development programs
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• Conduct Trainer Certification classes
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• Conduct training for supervisors and managers as necessary
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• Observe training delivery of trainers and conduct evaluation sessions
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• Mentor trainers on determining appropriate interventions on training requirements
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• Certify trainers prior to conducting training courses
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• Implement programs and initiatives to help employees improve current leadership performance, increase business knowledge and develop skills for future leadership roles
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• Provide coaching to current and aspiring supervisors and managers to achieve leadership performance and professional advancement goals, as needed
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• Recommendatory authority in the design and development of training programs
Executory authority in trainer certification
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Job Requirements
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• Bachelor’s degree in Human Resource Management, Psychology, Behavioral Science or any business-related course
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• At least 3 years training experience in a supervisory capacity, preferably in a call center
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• Knowledge of training concepts and principles
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• Knowledge of adult educational concepts
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• Knowledge in conducting trainer certification
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• Knowledge of BPO operations
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• Applied knowledge of leadership principles
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• Computer proficiency
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• Willing and able to work on extended periods, on GY shift, on weekends or holidays as necessary
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• Willing and able to work on shifting schedules
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• Willing and able to travel
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HRMS & Reporting Specialist
Responsible for administration of the Human Resources Management
System and creation, maintenance, and safekeeping of employee files
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Grant user access and reset user passwords
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• Perform system mass update
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• Update user profiles
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• Assign system roles to user
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• Provide technical support to the user
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• Coordinate with the vendor to address or troubleshoot technical problems
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• Generate system report
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• Extract and format system report
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• Review data completeness and consistency
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• Generate and issue certificate of employment
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• Train end-users
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• Perform periodic audits
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• Communicate potential errors to appropriate units
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• Create and maintain employee file (201 folder)
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• Update employee database
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• Collect pre-employment documents
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• Monitor employee compliance to submission of pre-employment requirements
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• Coordinate with all HR units on all employee documentation
requirements
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• Ensure employee files are controlled, complete, and accessible to authorized parties
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• Provide document requirements for all types of audits
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Job Requirements
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• Any Bachelor’s degree with exposure to computer science
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• Equivalent 3-month technical training
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HR Shared Services Administrator
Responsible for administering company and government-mandated
benefits and implementing benefits programs within assigned
vertical/account. Also responsible for monitoring the submission of
periodic performance appraisals.
Contact Email: corporatejobs@peoplesupport.com
Job Functions
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• Manage compensation and benefits concerns of assigned
account/vertical
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• Partner with HR Consulting Services in responding to escalated
issues pertaining to compensation and benefits
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• Conduct focused group discussions in assigned vertical on
compensation and benefits matters as necessary
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